Delivery Information · The dispatch for the ordered items will be processed within 1 to 3 days from the payment date, excluding holidays and weekends. The delivery period is expected to take approximately 2 to 5 days. * Dispatch may be delayed depending on the order quantity and shipment volume, and additional delivery time may occur for remote or mountainous areas. · Delivery Service: DHL * Additional charges may apply for delivery to remote or mountainous areas. Exchange/Return Guide · Exchanges and returns can be requested through MYPAGE/OrderHistory. · Exchanges and returns due to simple change of mind are possible within 7 days from the date of product receipt. · After receiving the product, please check for any misdelivery or defects in the product. If there is a misdelivery or product defect, we ask for your understanding that returns or exchanges may be difficult once the product has been used. · Exchange and return are possible for defects and misdelivery of the product. However, for size exchanges or exchanges/refunds due to simple change of mind, the customer is responsible for the shipping costs. * Consumer Protection Act, Article 18, Paragraph 9. · Returns/exchanges due to simple change of mind or size exchange will incur shipping charges. * Additional charges may apply for delivery to remote or mountainous areas. · Please ensure the product is securely packaged to prevent any damage during delivery. * Return process in case of product damage. · Return Address: 2nd Floor, 7, Yeonmujang 19-gil, Seongdong-gu, Seoul, South Korea. 205COMPANY · Inquiry Phone: 02-6218-0910 / Contact us through the ChannelTalk at the bottom of the website. Exchange/Return Not Available Notice · After 7 days from the date of product receipt (excluding cases of product defects) · For made-to-order items (ACC products) · Due to the inherent value of the information contained within, short-term exchange or refund is not possible for books that can be quickly read (photo books, magazines, design books) · In cases where the product is lost or its value is damaged due to customer actions. * In cases where the product value is compromised due to washing, repair, odor, or damage to jewelry/watches, etc., resulting from the opening of the package. · In cases where a return is made unilaterally without prior notice (processed as a return) · If the return item does not arrive at the return address within 7 days after the return request (processed as a return) Cancellation/Refund Information · Credit card cancellations and refunds are typically processed 3 to 6 business days after the completion of the return and product inspection. * The processing time for credit card cancellations varies depending on the card issuer's processing timeline after the computerized processing.
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